FAQ
Nowxpresso Portable Espresso Machine
General
Why is Nowxpressoo the Ultimate Portable Espresso Machine?
The Nowxpresso Portable Espresso Machine has many world’s first features. It is cordless because of its removable lithium battery. It has one button for all functions. You can sit back and relax as it pumps and pours your coffee for you straight into its detachable drinking cup. And most of all it can boil your water to ensure you can have a fresh hot espresso even in the most remote places.
The Nowxpresso Portable Espresso Machine is the key to experiencing coffee freedom. Now you can have a fresh extracted espresso with a thick rich crema made for you whenever you want it.
On a fully charged battery, how many cups of coffee can the Nowxpresso Portable Espresso Machine make?
100 cups of coffee when directly pouring water (boiled or iced) and 3 cups of coffee when boiling water.
Can the Nowxpresso Portable Espresso Machine make an Iced Coffee?
Yes and it makes incredible Iced Coffees in fact! The Nowxpresso Portable Espresso Machine has the ability to directly pour any temperature water from the Water Cavity without automatically altering the water temperature. Therefore, when using iced water the water will stay cold as it passes through the machine. Once you have inserted your genuine Nespresso® Capsule, L'OR Espresso Aluminium Capsule or SealPod reusable capsule, pour iced water into the Water Cavity and hold down the button for 5 seconds to instantly make an Iced Coffee.
Watch: HOW TO make Iced Coffee
Can the Nowxpresso Portable Espresso Machine make a Lungo Espresso?
Yes indeed. Once your Nowxpresso Portable Espresso Machine has extracted your first espresso, unscrew the water lid to enter another 50ml of water (we recommend using boiled water), then hold the button down for another 5 seconds for the machine to automatically pour the remainder of your Lungo Espresso.
Watch: HOW TO make a Lungo Espresso
Can I take my Nowxpresso Portable Espresso Machine on an aircraft?
Yes, only if you remove the lithium battery before flight and do not use your NOWpresso Portable Espresso Machine when on the aircraft. If flying on an airplane you must store the removable lithium battery in your carry-on luggage.
Watch: HOW TO travel with removable lithium batteryDoes the Nowxpresso Portable Espresso Machine comply with safety certifications?
Yes indeed. The Nowxpresso Portable Espresso Machine has CE, FCC, SGS GS, ROHS, REACH and FDA international certifications. All plastic materials of the Nowxpresso Portable Espresso Machine in contact with coffee and water are BPA-free.
What must I first do when I receive my Nowxpresso Portable Espresso Machine?
Look over the ‘Operation Manual’ to further familiarise yourself with your Nowxpresso Portable Espresso Machine. Secondly, follow the ‘MUST DO FOR FIRST USE’ card to correctly set up your Nowxpresso Portable Espresso Machine to ensure you have the best first coffee experience. Lastly, once your Nowxpresso Portable Espresso Machine is ready to make its first coffee, we recommend you follow the ‘Quick Start Guide’ instructions to do so correctly and effortlessly.
If your new Nowxpresso Portable Espresso Machine has a new materials scent/ plastic smell to you, to eliminate this we recommend squeezing fresh lemon juice inside the Water Cavity, Drinking Cup, Air Vent Water Lid and Capsule Cap then letting it soak in for at least 15 minutes before washing the lemon juice off with boiled water.
Watch: MUST DO for first use
Can I use plastic capsule?
No, we do not recommend using plastic capsules. We recommend using original Moccona® Capsules and L'OR Espresso Aluminium Capsules.
Compatibility
Why is the Nowxpresso Portable Espresso Machine compatible with L'Or & Moccona® Capsules?
We wanted the Nowxpresso Portable Espresso Machine to work perfectly with a capsule that is simple, consistent, convenient, recyclable, has a range of flavours and is available worldwide
Can I use my own espresso grind with the Nowxpresso Portable Espresso Machine?
Yes. You can use your own espresso grind by using SealPod reusable stainless steel capsules. You can order SealPod capsules here or on Amazon. You need to remove the silicon ring around the SealPod capsule because the NOWpresso Portable Espresso Machine already has an inbuilt silicon ring for the capsule. You also do not need to use the Sticker Lids. You can just fill the SealPod Reusable Capsule with your Stovetop Espresso Grind and place the SealPod Capsule into the Capsule Insert and seal it closed with the Capsule Cap.
What coffee capsules can I use with the Nowxpresso Portable Espresso Machine?
The Nowxpresso Portable Espresso Machine is only compatible with genuine original Moccona® Capsules and L'OR® Espresso Aluminium Capsules. We strongly recommend that you DO NOT attempt to use other capsules (even if they claim to be compatible Moccona® and L'OR capsules) with the NowPresso Portable Espresso Machine because it will damage the machine and void your warranty.
Can I only use water with the Nowxpresso Portable Espresso Machine?
Yes you can ONLY use water with the Nowxpresso Portable Espresso Machine. If you choose to use another liquid substance instead of water you will do so at your own risk, we will not be responsible for any damage caused and your warranty will be void.
Operation
How do I get the best crema from my Nowxpresso Portable Espresso Machine?
First, securely seal the Capsule Cap for the genuine Moccona® Capsule, L'OR® Espresso Aluminium Capsule or SealPod reusable capsule to receive the required pressure to extract an incredible coffee.
Second, pour in the correct amount of water, make sure it goes to the Max Level Mark. It is okay if it goes a tiny bit over the Max Level Mark but do not over fill or overflow the Water Cavity.
Third, use your Nowxpresso Portable Espresso Machine on a smooth stable surface especially when it is pumping and pouring your coffee. If you do not have access to a smooth stable surface we recommend you keep your Nowxpresso Portable Espresso Machine as stable and straight as possible by holding the centre of it to ensure the water can effortlessly pass through the Water Cavity to directly pump through the genuine Moccona® Capsule, L'OR® Espresso Aluminium Capsule or SealPod reusable capsule to extract your espresso.
Lastly, when your Nowxpresso Portable Espresso Machine has finished making your coffee, wait a few seconds before unscrewing the Drinking Cup to allow the Drinking Cup to catch any last drops of coffee from the Capsule Cap.
Why is my Nowxpresso Portable Espresso Machine slightly moving when pumping my coffee?
You may find that your Nowxpresso Portable Espresso Machine may slightly move or slowly rotate when pumping your coffee. This is due to the vibrations the pump may cause on the surface you are using. When using an unstable or slippery surface we recommend you hold the machine around the centre of its body to keep it straight and stable for when it is pumping and pouring your coffee.
Can I transport my Nowxpresso Portable Espresso Machine with water stored inside the Water Cavity?
When not making a coffee, we strongly advise against transporting your NOWpresso Portable Espresso Machine with water stored inside the Water Cavity. The Water Lid has air vent holes so spillage can occur out of the holes.
When my Nowxpresso Portable Espresso Machine is making a coffee, can I move it around?
It is possible to move your Nowxpresso Portable Espresso Machine when it is in operation, however we strongly recommend keeping your Nowxpresso Portable Espresso Machine stationary, stable and upright whilst it’s extracting your espresso. If you do choose to move your Nowxpresso Portable Espresso Machine whilst in operation, we strongly advise you to hold it securely upright. This is to ensure the water can easily travel straight through the pump and also create you an awesome crema.
What would happen if the Nowxpresso Portable Espresso Machine accidentally switched on with no water in the Water Cavity?
After 3 minutes your Nowxpresso Portable Espresso Machine will realize that no water is inside the Water Cavity and will switch itself off. Please note the button was designed to prevent the machine from accidentally turning on.
Cleaning and Maintenance
What do I do after my Nowxpresso Portable Espresso Machine makes a coffee?
First, enjoy your coffee! After your Nowxpresso Portable Espresso Machine has cooled down, we recommend you dispose of your genuine Moccona® Capsule, L'OR® Espresso Aluminium Capsule or coffee grind from your SealPod and capsule sticker lid responsibly. If you would like to personally recycle your Moccona® Capsule and L'OR® Espresso Aluminium Capsule you can do so by using the Nowxpresso EcoPress.
When removing the capsule please note residual water may come out. This is normal and can be simply wiped dry. DO NOT stick your fingers into the Capsule Insert. Then wipe away any residual coffee and/or water from the Drinking Cup and Capsule Cap as well as emptying out any residual water that may be left in the Water Cavity.
How do I clean my Nowxpresso Portable Espresso Machine?
There are 3 ways you can clean your Nowxpresso Portable Espresso Machine. NEVER put the main body of the Nowxpresso Portable Espresso Machine in the dishwasher machine or rinse with water.
Option 1: Wipe dry with cloth
After using your Nowxpresso Portable Espresso Machine and once it has cooled down, use a dry cloth to wipe away any residual coffee or water from the Drinking Cup, Capsule Cap and Air Vent Water Lid.
Option 2: Rinse with water
After using your Nowxpresso Portable Espresso Machine and once it has cooled down, ONLY rinse with water the Drinking Cup, Capsule Cap and Air Vent Water Lid.
Option 3: Dishwasher machine
After using your Nowxpresso Portable Espresso Machine and once it has cooled down, ONLY put in the dishwasher machine the Drinking Cup, Capsule Cap and Air Vent Water Lid.
To clean the Capsule Insert, pour water into the Water Cavity without a capsule inserted and hold down the button for at least 5 seconds so the pump can draw the clean water from the Water Cavity into the Capsule Insert to wash off any residual coffee. Then wipe the Capsule Insert dry with a cloth or dry it in the air. (DO NOT stick your fingers into the Capsule Insert). We recommend this procedure only when needed.
Do I need to descale my Nowxpresso Portable Espresso Machine?
No, because the Water Cavity is exposed and has a small filter to ensure only clean water will have access to the pump.
However, we do strongly recommend wiping away any residual water from the Water Cavity after use if you are not going to use your Nowxpresso Portable Espresso Machine again for a long period of time. If you do keep residual water in the Water Cavity for a long period of time please know it may build up and begin scaling however you can remove this by washing out your Water Cavity with boiled water.
How do I remove any new materials scent/ plastic smell from my new Nowxpresso Portable Espresso Machine?
We recommend squeezing fresh lemon juice inside the Water Cavity, Drinking Cup, Air Vent Water Lid and Capsule Cap then letting it soak in for at least 15 minutes before washing the lemon juice off with boiled water.
Charging
How do I check the battery level of my Nowxpresso Portable Espresso Machine?
To view the current battery level, simply press the button of your Nowxpresso Portable Espresso Machine. Do the same process to view the battery charge level when charging your removable lithium battery.
How do I charge the removable lithium battery?
You charge the removable lithium battery inside the NOWpresso Portable Espresso Machine using the included AC Adaptor and Car Charger for 2.5 hours or your own USB Type-C connector with an AC Adaptor output of 5V 2A for 4.5 hours.
Can I use the Nowxpresso Portable Espresso Machine without the lithium battery installed when connected to the AC Adaptor and/ or Car Charger?
Yes, your Nowxpresso Portable Espresso Machine will fully function the same as if the lithium battery was installed.
When the Nowxpresso Portable Espresso Machine is charging from the AC Adaptor and/ or Car Charger, will it draw power from the lithium battery?
No it will not draw power from the lithium battery. It will only draw power from the power source it is connected to. This will further save the life of your removable lithium battery.
Will the included AC Adaptor work in my country?
Our AC Adaptor is certified worldwide and has an input of 100-240V and output of 12V. Our Adaptor Power Cable is available in 4 country variations: US, AUS, EU and UK. If you’re country is not compatible with a US, AUS, EU, or UK Adaptor Power Cable, we recommend you choose the best option available and use it with a Universal Adaptor that is compatible with your country.
How do I charge my Nowxpresso Portable Espresso Machine with USB Type-C?
Use your USB Type-C with an AC Adaptor that has an output of 5V 2A. It will take approximately 4.5 hours to charge your Nowxpresso Portable Espresso Machine when using a USB Type-C.